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Please don't delay in seeking help for persistent problems! While we expect you will troubleshoot on your own (maybe 15 minutes of massaging a scene solves it instead of 4 days of forum exploration) some issues may be too complex for you to solve and we have no interest in seeing users suffer. Internally you should triage your issues and decide what it most important and what you cannot solve on your own. Even if you suspect user error but cannot verify it, we may be able to help you determine the cause. In the event it is user error, maybe we can clarify the correct workflow in the documentation to avoid this in the future.

How Can I Check What's Been Fixed or Changed?

Maybe you're a version or two behind and want to see if something you're struggling with was addressed recently, head on over to the release notes and see!

Support That Matters

At the end of each day we hope you can go home on time and look forward to another day of creating, solving artistic challenges, and knowing the tools are there to support you and your goals. We're excited to see the amazing work you produce using RenderMan and the awards and accolades our customers have earned over the last 30 years inspires us to continue to do more–with our customers.

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